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The Disability Inclusion Outcomes Framework (DIOF)™
From good intent to measurable outcomes
Most organisations can tell you what disability inclusion activities they are doing. Very few can tell you whether any of it is actually working.
The Disability Inclusion Outcomes Framework (DIOF)™ closes that gap. It measures what your disability inclusion efforts are producing — across leadership, staff, and customers — and maps your outcomes directly to the UN Sustainable Development Goals.
This is not a compliance tool. It is evidence that your disability inclusion is making a real difference.
How it works
Three lenses. One honest picture.
The DIOF™ assesses your organisation through three lenses simultaneously — Leadership, Staff, and Customers. Most disability inclusion measurement stops at the staff. The DIOF™ goes further, capturing what disabled customers actually experience when they interact with your organisation.
Each lens is assessed across five dimensions: Skills, Knowledge, Attitudes, Behaviour, and Circumstance.
The result is a maturity score across all three lenses, a clear picture of where your organisation’s intent diverges from staff and customer experience, and a strategic roadmap for what to do next.
Choose your service level
DIOF™ Standard Scorecard
What's involved:
You run the staff and customer surveys using our expert tools. I run the leadership survey independently and deliver your Governance Scorecard.
Best for organisations that want to build internal ownership of their disability inclusion data while accessing independent leadership analysis and expert synthesis.
What's included:
- Expert staff and customer survey tools for you to administer
- Independent leadership survey conducted by Ainslee Hooper Consulting
- Strategic synthesis session to connect the findings
- Governance Scorecard — your official evidence of disability inclusion maturity
- SDG mapping — connecting your outcomes to UN Sustainable Development Goals
- Annual rescoring to track progress over time
Annual investment:
| Organisation size | Annual fee |
|---|---|
| Small organisation (under 100 staff) | $6,000 + GST |
| Mid-size organisation (100–500 staff) | $8,000 + GST |
| Large organisation (500+ staff) | $10,000 + GST |
DIOF™ Full-Service Governance Report
What's involved:
I run all three surveys independently and deliver a comprehensive governance report — the independent audit standard for board reporting and ESG disclosure.
Best for larger organisations, those with ESG or sustainability reporting obligations, or those that need independent audit credibility for board scrutiny and external stakeholders.
What's included:
- All three surveys — leadership, staff, and customers — conducted independently by Ainslee Hooper Consulting
- Full triangulation analysis showing where leadership intent diverges from staff and customer experience
- Intent vs experience mapping
- Structural risk register
- Detailed findings by dimension across all three lenses
- Anonymised quotes from staff, leaders, and customers
- 12-month strategic roadmap with actions, owners, and timelines
- SDG mapping — connecting your outcomes to UN Sustainable Development Goals
- Annual rescoring to track progress over time
Annual investment:
| Organisation size | Annual fee |
|---|---|
| Small organisation (under 100 staff) | $15,000 + GST |
| Mid-size organisation (100–500 staff) | $20,000 + GST |
| Large organisation (500+ staff) | $30,000 + GST |
Need more strategic support?
Add a five-session strategic support package to either service level. These sessions are designed to help you work through findings, address structural gaps, and build implementation momentum across the year.
Five sessions across 12 months — $2,750 + GST
How the DIOF™ is Different from a DIAP
A Disability Inclusion Action Plan tells you what your organisation plans to do. The DIOF™ tells you whether it is actually working.
Most organisations have a plan. Almost none have independent evidence of outcomes. The DIOF™ provides that evidence, through a rigorous, structured assessment that goes beyond activity reporting to measure what has genuinely changed for disabled people inside and outside your organisation.
Not sure which option is right for your organisation?
Book a free 30-minute intro conversation, and we’ll work it out together.
Testimonials
Ainslee Hooper Consulting was recommended to the City of Melbourne’s Disability Advisory Committee to review our Terms of Reference. Ainslee’s collaborative and thorough methodology gathered key insights, captured in a professional report that will guide the updated Terms of Reference. The Committee appreciated the professional, honest, and confidential process. I highly recommend Ainslee and look forward to working with her again.
– Vickie Feretopoulos, Senior Policy Officer Access and Inclusion, City of Melbourne
At Point Advisory, we were lucky to work with the fabulous Ainslee Hooper. As an anthropologist, Ainslee combines her policy expertise and lived experience of disability to deliver exceptional, high-quality work.
– Sarah Beattie-Smith, Manager, Sustainability Strategy and Engagement, Point Advisory
Geelong Gallery has engaged Ainslee Hooper Consulting for multiple projects, including an Accessibility Plan for ‘Rone in Geelong’ and a Disability Action Plan to support our Equity Action Plan. Ainslee’s thorough reviews and stakeholder engagement have ensured actionable, inclusive outcomes. Her expertise has been invaluable, and her recommendations continue to drive accessibility and inclusion within our organisation. I highly recommend her services.
– Penny Whitehead, Director, Geelong Gallery
Our clients
